Return Policy

Last Updated: [Month/Day/Year]

1. Return Eligibility
✓ Accepted Within 30 Days If:

  • Items are unused and in original condition
  • Original packaging and tags are intact
  • Proof of purchase provided

✗ Non-Returnable Items:

  • Custom or special order products
  • Final sale items (clearly marked)
  • Assembled furniture
  • Opened mattresses/bedding

2. How to Return

  1. Initiate Return Online:
    • Log in to your account
    • Select “Request Return” for your order
  2. Prepare Your Package:
    • Use original packaging materials
    • Include all parts/accessories
    • Attach return label clearly
  3. Ship Your Return:
    • Drop off at designated carrier locations
    • Obtain proof of shipment

3. Refund Process

  • Processing Time: 7-10 business days after receipt
  • Method: Original payment form
  • Deductions:
    • Return shipping costs
    • Restocking fee (15% for large items)
    • Original shipping charges

4. Large Item Returns

  • Furniture/Appliances:
    • Customer responsible for return shipping
    • Disassembly required
    • 20% restocking fee applies

5. Damaged/Defective Items

  • Report within 48 hours of delivery
  • Provide:
    • Photos of damage
    • Packaging condition images
    • Product serial number

6. Exchanges

  • Available for identical items only
  • Subject to availability
  • Customer covers additional shipping

7. FAQ
Q: How long for refund to appear?
A: Allow 3-5 business days after processing

Q: Lost my return label?
A: Re-print from your account dashboard

Q: Who pays for return shipping?
A: Customer, unless item is defective

For complete details visit our [Help Center]